Frequently Asked Questions
Everything you need to know about shopping with No.6 Store.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that all sale items and intimate apparel are final sale.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Once shipped, domestic orders usually arrive within 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How do I know which size to order?
Each product page includes a specific size guide and fit notes. As we carry various designers alongside our own No.6 line, we recommend checking the individual measurements provided or contacting our team for personalized styling advice.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our customer service team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.